How To Manually Update Schedule Arrival Date, Request Date, Schedule Ship Date.

(Doc ID 730018.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12 [Release 11.5.10 to 11]
Information in this document applies to any platform.

Goal

You want to enter sales order lines and control the dates:
     Request Date
     Schedule Ship Date
     Schedule Arrival Date


Is there any setup or dependency that can be disabled in order to be able to manually enter all the dates on the line?

Here is the setups and business scenario:


You are using the Request Date to Reflect the Date that the customer wants the item. You do not have a Defaulting Rule setup for Request Date. Instead the user will manually enter the Request Date on the sales order line. You are using the standard ATP Code to determine availability for the line items to determine the Schedule Ship Date (SSD). You do not have a Defaulting Rule setup for Scheduled Arrival Date (SAD). You want to also manually enter the SAD, but get an error when they do that:
   The order date type is "Ship", Schedule arrival date can't be manually changed.
   Schedule arrival date can be recalculated if you change request date or schedule ship date.

Steps taken that lead to the error:
1. Order Management responsibility
2. Orders, Returns > Sales Orders
3. Enter order header with Order Date Type = Ship
4. Enter line item & quantity
5. Manually enter Request Date = 31-JUL-08 (this is the date the customer wants the item - you want to retain this date for customer sat records, even if you cannot meet this date to ship to the customer)
6. Click Availability button > Results show that the item is not available on request date, but will be on 19-AUG-08
7. Manually enter SSD = 19-AUG-08
8. Manually enter SAD = 22-AUG-08 (since they think it will take about 2 days to ship to customer)
9. Results in the error:
     The order date type is "Ship", Schedule arrival date can't be manually changed.
     Schedule arrival date can be recalculated if you change request date or schedule ship date
10. You tried to use 'Override ATP', but the error message still displays.

You tried to set the Order Date Type = Arrival in the header, and you were able to update the SAD. But when you try to update the SSD with the Availability in the ATP pop-up and get the error:
     The order date type is "Arrival", Schedule ship date can't be manually changed.
     Schedule ship date can be recalculated if you change request date or schedule arrival date.

Solution

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