Order Lines Stuck At Fulfilled With Invoice_Interface Exception and ORA-20001 Error
(Doc ID 730846.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]Information in this document applies to any platform.
Symptoms
On 11.5.10 in Production:
When attempting to progess order lines beyond fulfilled status the following error occurs.
ERROR
INVOICE_INTERFACE #EXCEPTION Error
ORA-20001
STEPS
The issue can be reproduced at will with the following steps:
Enter, book, ship order
BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot invoice the lines with exception.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |