R12 Cannot Complete Payment Process Request (Doc ID 731232.1)

Last updated on OCTOBER 06, 2016

Applies to:

Oracle Payables - Version: 12.0.4 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.

Symptoms

R12 Cannot Complete Payment Process Request, the payables documents are 'Payment Requests' generated in AR.

Error: "This payment instruction includes payments that belong to operating units or payment functions that you cannot access. You can only act on payment instructions for which you have access to all payments."

Steps To Reproduce:

  1. (R) Receivables Vision Operations (USA)
  2. (N) Receipts > Receipts > Create receipt
  3.  Create a refund for the same > Provide the payment method in refund attributes > Save the   Transaction
  4.  (R) Payables
  5.  (N) Invoices > Entry > Invoices > A Payment request would have been generated
  6.  Approve the Payment request
  7.  Create a Invoice for same payment method > Validate and approve the invoice
  8.  (N) Payments > Entry > Payments Manager > Create a PPR for the payment method > Submit the PPR
  9. Preview the request and submit the PPR > Provide the required information and run the payment process > Now PPR got assembled
  10. Now run the process Create Printed Payment Instructions, now the Payment instruction got generated.
  11.  Now when were trying to access or Take Action on the Payment method, were getting the following error

    Error: "This payment instruction includes payments that belong to operating
    units or payment functions that you cannot access. You can only act on
    payment instructions for which you have access to all payments."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms