R12: AP/IBY: Cannot Complete Payment Process Request Due to Error : "This payment instruction includes payments that belong to operating units or payment functions that you cannot access" (Doc ID 731232.1)

Last updated on DECEMBER 27, 2024

Applies to:

Symptoms

R12 Cannot Complete Payment Process Request, the payables documents are 'Payment Requests' generated from Accounts Receivable.

Steps To Reproduce:

1. From a Receivables responsibility navigate to Receipts > Receipts > Create receipt
2. Create a refund for the same > Provide the payment method in refund attributes > Save the   Transaction
3. From a Payables responsibility navigate to Invoices > Entry > Invoices > A Payment request would have been generated
4.  Approve the Payment request
5.  Create a Invoice for same payment method > Validate and approve the invoice
6. Navigate to Payments > Entry > Payments Manager > Create a PPR for the payment method > Submit the Payment Process Request (PPR)
7. Preview the request and submit the PPR > Provide the required information and run the payment process > Now PPR got assembled
8. Run the process Create Printed Payment Instructions, now the Payment instruction got generated.
9. When were trying to access or Take Action on the Payment method, were getting the following error
   
   Error: "This payment instruction includes payments that belong to operating
   units or payment functions that you cannot access. You can only act on
   payment instructions for which you have access to all payments."

Cause

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