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Shipped Qty Less Than Ordered Qty But There are No Cancelled or Backorders (Doc ID 731632.1)

Last updated on APRIL 12, 2022

Applies to:

Oracle Shipping Execution - Version 11.5.1 to 12.2 [Release 11.5.1 to 12.2]
Oracle Order Management - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.


Why are lines closing when the total ordered amount has not been shipped?
Order Lines:
Qty Shipped is less than the Qty. But there is no Qty Cancelled. Line status is "Closed."
 -  Qty: 20 Qty Shipped: 19 Qty Cancelled: 0

Delivery Lines:
Requested Quantity and Shipped Quantity are the same. But Requested Quantity followed the Qty Shipped in the SO line. There is no Backordered Quantity. 
 -- Requested Quantity: 19 Shipped Quantity: 19 Backordered Quantity: 0


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