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'Exception 023' : An Unexpected Error has Occurred During Tax Calculation when Submitting Purchase Orders for Approval (Doc ID 735395.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Purchasing - Version 12.0.0 and later
Information in this document applies to any platform.

FORM:POXPOEPO.FMB - Enter Purchase Orders GUI

Symptoms

On R12, when attempting to save a newly created  PO (Purchase Order), the following error occurs:

Error:

"An error occurred during Tax Calculation.Please Correct the problem or contact your system administrator.Your transactions have been saved. Tax will be recalculated when the document is submitted for Approval."

 

When attempting to approve the PO the following error occurs :

Error

"Error Message: Unexpected error occurred during Tax Calculation.
Exception: 023 - An unexpected error has occurred. Please contact your system administrator. Please correct the problem or contact your System Administrator."

 

Debug Log messages shows

B: SEL hz_geographies: in: l_country_code=
E: SEL hz_geographies: no_data_found: l_country_code= for location xxx and table HR_LOCATIONS_ALL
Incorrect return_status after calling ZX_TCM_CONTROL_PKG.get_location_country
RETURN_STATUS = U


Steps To Reproduce:

  1. Go to the Purchasing Responsibility
  2. Create a new Purchase Order
  3. Enter the details and  Save / Approve you see the above errors.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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