How To Set Flexfield To Be Required By Form Personalization (Doc ID 735423.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 27-AUG-2013


Symptoms

Trying to make a descriptive flexfield segment required by using personalizations to modify a form item propery (required=TRUE) but the field does not become required. Instead, when applying the personalization, the form errors with

ERROR:
FRM-41014: Cannot set attribute of null canvas item TASKS.ATTRIBUTE4

-- Steps To Reproduce:
Create one or more flexfields for the service request form CSXSRISR:
Application: Service
Title: Additional Information for Agents

Switch to the service request form.
Click on Help -> Diagnostics -> Custom Code -> Personalize
Create a new entry for level Form and enable it.
Condition:
Trigger Event: WHEN-NEW-ITEM-INSTANCE
Trigger Object: INCIDENT_TRACKING.STATUS_CODE
Condition: :INCIDENT_TRACKING.STATUS_CODE LIKE '4 %'
(for this example we have status code 1, 2, 3, 4, 5, 6,...)

Actions:
New entry for type Property
Object Type: Item
Target Object: INCIDENT_TRACKING.INCIDENT_ATTRIBUTE_4
Prpoerty Name: REQUIRED
Value: FALSE


Change the status to 4 and check the flexfield once more. Now it should be required but it isn't



Cause

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