RMA Line Shows Fulfilled, Retry Activity Invoice Interface Errors: 'invoice interface has failed due to an unexpected error'

(Doc ID 741921.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find that an RMA for credit only created and approved. Line status shows fulfilled. The workflow shows activity of Invoice Interface in error. Retry activities in error does resolve the issue, the following error occurs.

Workflow activity invoice interface has failed due to an unexpected error. Please retry the activity from the Order Form or the Workflow Monitor. If it fails again, then contact your system administrator.

 

Cause

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