"Unsolicited Mail" Warning When Receiving Out-Of-Office Reply or Unable to Connect to Mail Store due to " javax.mail.internet.ParseException" (Doc ID 743753.1)

Last updated on OCTOBER 30, 2015

Applies to:

Oracle Workflow - Version 12.0.4 to 12.2.4 [Release 12 to 12.2]
Information in this document applies to any platform.
WF_MAILER_TAGS
Checked for relevance on 22-SEP-2012

Symptoms

Case #1: Out-of-office Autoreply emails are being sent "Warning for Unsolicited Mail" messages, even though a mailer tag has been created to ignore "AutoReply:" messages.

The following email is received by the user who is Out of the Office:


Messages sent to this account are processed automatically by the Oracle Workflow Notification
Mailer. The message you sent did not appear to be in response to a notification. If you are
responding to a notification, please use the response template that was included with your
notification. Take care to include the 'NID' line of the template in your reply. If you are not
responding to a notification, please do not send mail to this account. Important: Some mail
clients, notably early releases of Microsoft Outlook Express, may not copy the 'NID' line properly
in your response. Please verify that the 'NID' line is included in full and contains the prefix
'NID' and all the details between the square brackets when responding.

When the Workflow Mailer encounters the TAG, it treats it as a Unsolicited Message:         EXCEPTION:[SVC-GSM-WFMLRSVC-63613-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]: 
Processing Message SUBJECT[Out of Office AutoReply: Regional Buyer Assignment 
Message for Purchase Requisition 20103] UI 

oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]: 
Preparing to parse [Out of Office AutoReply: Regional Buyer Assignment Message 
for Purchase Requisition 20103] 

The Mailer log will reflect the following:        oracle.apps.fnd.wf.mailer.IMAPResponseHandler.handleUnsolicited(EmailParser)]: 
Successfully sent -> [Warning For Unsolicited Mail] [[Joe Shmoe <user@oracle. 
com>]] 
SVC-GSM-WFMLRSVC-63613-10006 : 
oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]: 
Moving message to Discard

 

Case #2: In another case the Workflow Mailer stops working due to the following error:

 

 


:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:<SUBJECT> SUBJECT[Autoreply-Re: FYI: Remittance Advice]
[Jul 27, 2010 8:28:45 PM EDT]:1280276925427:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:<RESPONSE>
[Jul 27, 2010 8:28:45 PM EDT]:1280276925427:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:<CONTENT>
[Jul 27, 2010 8:28:45 PM EDT]:1280276925427:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:<BODYPART>
[Jul 27, 2010 8:28:45 PM EDT]:1280276925427:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:<MESSAGE>
[Jul 27, 2010 8:28:45 PM EDT]:1280276925427:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:STATEMENT:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.EmailParser.parseEmail()]:Processing single -> text/plain; charset=us-ascii;
[Jul 27, 2010 8:28:45 PM EDT]:1280276925428:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Problem reaching content in step {Parsing email} -> javax.mail.internet.ParseException


After that, every 5 minutes I get the following error:

[Jul 27, 2010 3:04:34 PM EDT]:1280257474343:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:auohscgna07:140.85.254.149:-1:-1:UNEXPECTED:[SVC-GSM-WFMLRSVC-1616026-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store

 

 

 

Changes

Case #1: SQL> select name, tag_id, action, pattern from wf_mailer_tags

-WF_DEFAULT- 1 UNDELVRD -- Unsent message follows --
-WF_DEFAULT- 2 UNDELVRD Host unknown
-WF_DEFAULT- 3 UNDELVRD The following addresses had delivery problems
-WF_DEFAULT- 4 UNDELVRD Transcript of session follows
-WF_DEFAULT- 5 UNAVAIL Auto-Reply: 
-WF_DEFAULT- 6 UNAVAIL Auto-reply: 
-WF_DEFAULT- 7 UNAVAIL Returned mail:
-WF_DEFAULT- 8 IGNORE SENDMAIL
-WF_DEFAULT- 9 IGNORE POSTMASTER
-WF_DEFAULT- 10 IGNORE Warning For Unsolicited Mail
-WF_DEFAULT- 21 IGNORE Warning: Your previous response to this message was 
invalid
-WF_DEFAULT- 11 IGNORE Warning: Your previous response to this message was 
invalid 
wfprod 41 Out Office AutoReply: IGNORE



Case #2: SQL> select name, tag_id, action, pattern from wf_mailer_tags 

-WF_DEFAULT- 1 UNDELVRD -- Unsent message follows -- 
-WF_DEFAULT- 2 UNDELVRD Host unknown 
-WF_DEFAULT- 3 UNDELVRD The following addresses had delivery problems 
-WF_DEFAULT- 4 UNDELVRD Transcript of session follows 
-WF_DEFAULT- 5 UNAVAIL Auto-Reply:  
-WF_DEFAULT- 6 UNAVAIL Auto-reply:  
-WF_DEFAULT- 7 UNAVAIL Returned mail: 
-WF_DEFAULT- 8 IGNORE SENDMAIL 
-WF_DEFAULT- 9 IGNORE POSTMASTER 
-WF_DEFAULT- 10 IGNORE Warning For Unsolicited Mail 
-WF_DEFAULT- 21 IGNORE Warning: Your previous response to this message was  
invalid 
-WF_DEFAULT- 11 IGNORE Warning: Your previous response to this message was  
-WFMAIL
22IGNORE Remittance Advice

Cause

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