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OEXOEORD: Discount By Customer Classification Is Not Working (Doc ID 746343.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Advanced Pricing - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Oracle Order Management - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.


Symptoms

-- Problem Statement:
On 12.0.5 in Development:

Find discount qualified by customer classification, using standard functionality,
is not being applied.

Build Mapping Attributes completes successfully, but discount is not applied as expected.

EXPECTED BEHAVIOR
Expect this discount to be automatically applied to an order that meets the qualifications.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
Responsibility = Order Management Super User (or equivalent)
Navigate to: Orders, Returns > Sales Orders
Enter an order for a customer with the customer classification assigned
that would meet the modifier requirements.
Enter an order line and save.
Actions > View Adjustments confirms modifier is not applied.

Enter a quote and save.
View Adjustments shows modifier is not being applied.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot correctly price sales orders for customers
assigned to particular customer classifications.

Cause

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In this Document
Symptoms
Cause
Solution

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