Workflow Mailer Is Moving Valid Messages to Discard Folder (Doc ID 755736.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Workflow - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 23-SEP-2012

Symptoms

Workflow Mailer is moving the user responses to email notifications into the Discard folder without any error in the log files.

Enabling statement Level logging for the mailer:

a. In Workflow Manager / Notification Mailer / click on Edit / Advanced / At Step 2, change Log Level to Statement/ Finish Mailer setup
b. Stop / Start the Mailer

is showing that some messages are correctly processed:

[Dec 10, 2008 10:17:09 AM GMT]:...:STATEMENT:[SVC-GSM-WFMLRSVC-246057-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message to PROCESS

[Dec 10, 2008 10:17:09 AM GMT]:...oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Message {<..>} was successfully moved to PROCESS
[Dec 10, 2008 10:17:09 AM GMT]:...:EXCEPTION:[SVC-GSM-WFMLRSVC-246057-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Successfully processed response for NOTIFICATION_ID {...} NODE {WFMAIL} UID {<...>}

but no evidence appears for the ones moved to Discard folder.

Cause

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