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E-Business Suite Workflow Mailer Inbound Processing Moves Valid Messages to Discard Folder (Doc ID 755736.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

Workflow Mailer is moving the user responses to email notifications into the Discard folder without any error in the log files.

Enabling statement Level logging for the mailer:

a. In Workflow Manager / Notification Mailer / click on Edit / Advanced / At Step 2, change Log Level to Statement/ Finish Mailer setup
b. Stop / Start the Mailer

is showing that some messages are correctly processed:

[Dec 10, 2008 10:17:09 AM GMT]:...:STATEMENT:[SVC-GSM-WFMLRSVC-246057-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Moving message to PROCESS

[Dec 10, 2008 10:17:09 AM GMT]:...oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.moveMessage(Message, String)]:Message {<..>} was successfully moved to PROCESS
[Dec 10, 2008 10:17:09 AM GMT]:...:EXCEPTION:[SVC-GSM-WFMLRSVC-246057-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Successfully processed response for NOTIFICATION_ID {...} NODE {WFMAIL} UID {<...>}

but no evidence appears for the ones moved to Discard folder.

Cause

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In this Document
Symptoms
Cause
Solution

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