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Interaction History 'Wrap Up', 'Result' or 'Reason' Code - Unable to Create new records or delete seeded data. (Doc ID 757659.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Customer Interaction History - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 05-May-2013***


Goal

<p >*Goal
<span >Enter the goal of the document. What does the customer want to accomplish?

Administrator cannot add Wrap Up, Outcomes, Reason or Result Codes using the Oracle Interaction History Admin JSP Responsibility.   New codes cannot be added and the count always remains the same.   There is no error reported.

 

or

 

Unable to Delete Seeded Wrap Up, Outcomes, Reason or Result Codes using the Oracle Interaction History Admin JSP Responsibility

 

Solution

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In this Document
Goal
Solution
 Setting Profile SJTH ENABLE SEED ADMIN to YES
 Deleting Seeded Values
 Setting Profile SJTH ENABLE SEED ADMIN to No
 Adding Custom Values

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