Why Does Re-Authorization Occur After Approval Code Is Already Generated?
(Doc ID 758551.1)
Last updated on JANUARY 03, 2023
Applies to:
Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]Information in this document applies to any platform.
FORM:OEXOEORD.FMB - Sales Orders
Goal
QUESTION #1============
Why Does The System Always Generate A New Authorization If The profile: OM:Estimated Authorization Validity Period = 22 (days)?
See example below:
Profile OM:Estimated Authorization Validity Period = 22 (days), the system should not NOT expire for 22 days, therefore a new authorization should not be generated.
If a customer were to created an order with 1 lines. He provided the payment type, credit card number, expiration date etc...
Go to Actions > Process Payment. The system provides the customer with the approval code #7846. Now the customer ADDS a new 2nd line and goes to Go to Actions > Process Payment and the system generates a NEW approval code #4937.
QUESTION #2
=============
Why Does The System Generate A New Authorization When Adding A New Line To The Order If The Profile: OM:Estimated Authorization Validity Period = 22 (days)??
See example below:
Profile OM:Estimated Authorization Validity Period = 22 (days), the system should not NOT expire for 22 days, therefore a new authorization should not be generated when ADDING a new line to an already existing order that has been authorized.
Customer creates a new Order order with one line. He provided the payment type, credit card number, expiration date etc...
Go to Actions > Process Payment. The system provides the customer with the approval code #7036. Remember the profile is set for 22 (days) so navigate to: Go to Actions > Process Payment and the system generates a NEW approval code #6973 even though he has not created a new line at all. The system shouldn't allow the customer to Process Payment a 2nd time IF the order total did NOT change and/or increase on the order .
Solution
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In this Document
| Goal |
| Solution |