Customer Ship-To & Bill-To Not Defaulting In Sales Order Form

(Doc ID 778920.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
OEXOEORD.fmb


Symptoms

-- Problem Statement:
On 11.5.10 and above:
When creating a sales order for Customer, the Ship-to and Bill-to information does not
automatically default.  In the Customer Standard setup form, the addresses you want to default
have the Primary & Active boxes checked. All other customer default successfully using the seeded

defaulting rules.

EXPECTED BEHAVIOR
Expect that the fields would default for this customer too.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Orders, Returns, Sales Orders
3. Enter customer number (example: 80408) > tab > Ship-to and Bill-to information information
does not default.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users have to manually entering Location and choose address, slowing down the
order entry process.

Cause

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