Contact Center: MOAC Functionality - Accessing Customers Across Multiple Organizations
(Doc ID 780292.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 12.0.0 and later
Information in this document applies to any platform.
There is a need to access Service Requests across all Operating Units, and according to the document below and a related Enhancement Request, MOAC functionality is not possible for Service Requests:
<Doc ID 736601.1>: Does TCA Support MOAC? Customers In TeleService Are Not Filtered By Organization.
<Doc ID 6848926> - UPTAKE MOAC SECURITY TO CATER TO NEEDS OF SHARED SERVICE CENTERS
However is there a way to view all Customers across all Organizations within Contact Center?
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