Unable To Make A Network Connection For IMAP Username/Password In Workflow Mailer Configuration

(Doc ID 784247.1)

Last updated on JULY 27, 2016

Applies to:

Oracle Workflow - Version 12.0.4 to 12.2.2 [Release 12 to 12.2]
Information in this document applies to any platform.
The same IMAP Account/Password can connect to MS Outlook outside of the Oracle Applications.
Checked for relevance on 27-JUL-2013


Symptoms

On Oracle Applications, cannot configure a second Workflow Mailer in Oracle Application Manager (OAM) Workflow Configuration pages. Received the following error after supplying all the configuration parameters:

Unable to Make a Network Connection

The View Details for the Workflow Mailer Reflects:
Status Information Maximum number of errors (null) have been reached for this Service Component
-> oracle.apps.fnd.cp.gsc.SvcComponentContainerException:
oracle.apps.fnd.cp.gsc.StateMachineException: Could not handle the event ->
oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters ->
{ACCOUNT=Unable to connect to the mail account. Check the host, user name and password.}

And checking the IMAP Connection from the Oracle installation Concurrent Manager Tier:

$AFJVAPRG -classpath $AF_CLASSPATH -Dprotocol=imap -dbcfile=/fs2/ogfupgd/inst/apps/finupgd_finuweb/appl/fnd/12.0.0/secure/finupgd.dbc -Dserver=mail.oracle.com -Dconnect_timeout=120 -Ddebug=Y -Daccount=mailuser -Dpassword=****** -DdebugMailSession=Y oracle.apps.fnd.wf.mailer.Mailer 

Results:

MLRTST : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.
out until necessary parameters are retrieved for Logger to be properly started.
DEBUG: setDebug: JavaMail version 1.3.1
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.
IMAPStore,Sun Microsystems, Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK [CAPABILITY IMAP4 IMAP4REV1 QUOTA AUTH=LOGIN AUTH=PLAIN STARTTLS] 
Unauthorized Access Prohibited
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4REV1 QUOTA AUTH=LOGIN AUTH=PLAIN STARTTLS
A0 OK CAPABILITY completed
A1 AUTHENTICATE LOGIN
A1 NO Authentication failed

Changes

Created a new IMAP account for a second Workflow Mailer

Cause

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