Why is the UWQ blank or not Showing Correct Data? (Doc ID 784274.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 and later
Information in this document applies to any platform.
This Troubleshooting Guide is relevant to customers that have applied 11i.IEX.H RUP6 or Release 12 and higher.

Purpose

The purpose of this document is to provide you with a list of things to check when you find that the data in the UWQ for Collections is either missing or not correct.

Troubleshooting Steps

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In this Document

Troubleshooting Steps

How the UWQ is Populated?

To run Refresh AR Summary Table concurrent process:

Business Event Information:

You can check the business events are Enabled as follows:

Then confirm that you have the Workflow Agent Listener running to process the events:

You can confirm the IEX Business Events were processed as follows:

Verify you setup Credit Management for Release 11i

How to Know What Nodes Should be Displayed

Other Setups to Check:

Looking at the Data:

For Release 12.1.2 through 12.1.3 with Feb 2015 RPC and up to 12.2.4

What about the Work Item nodes?

It's still not right! Now What?

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