Tax Is Not Credited When Applying Credit Memo (Doc ID 788943.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Symptoms

On 12.0.5 instance:
When applying a credit memo (CM) to an upgraded / legacy invoice, the tax amount is not credited. The remaining balance on the invoice is for tax. The credit memo process works properly for newly created invoices.

STEPS
The issue can be reproduced at will with the following steps:
1. (R) Receivables
2. (N) Transactions > Transactions
3. Query an existing transaction, select Action>Credit
4. Press (B) 'Credit Balance' or 'Credit Lines'
5. The amounts are correct and the standard message occurs :
APP-AR-11641: The balance amount of the transaction has been credited.
Please save your changes and complete the credit memo.
6. Save -> Tax line for credit memo is changed to more than 100%.

Changes

Cause

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