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Repair Order Actuals Error: 'You are not allowed to update Order Payment' CS_DB_ERROR When Booking Charge Lines (Doc ID 793866.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

When booking charge lines on Repair Actuals tab in Repair Order form, the following error messages appear:

Error messages from Order Management
You are not allowed to update Order Payment because: At least one order line in the order is invoice interfaced.
CS_DB_ERROR
The Customer's PO Number is referenced by another order


The issue can be reproduced at will with the following steps:
1. Create a Repair Order of type 'Repair and Return'.
2. Receive the item on the Logistics tab.
3. Create a task.
4. Create a Repair Estimate.
5. Go to Repair Actuals tab -> select 'Source' as Estimate -> Click 'Add' to Add the Estimate lines.
6. Select 'All lines' and Click 'Book selected'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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