My Oracle Support Banner

AGIS: Intercompany Manual Transaction Remains in Submitted Status (Doc ID 812921.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle General Ledger - Version 12.0.4 and later
Information in this document applies to any platform.
Advanced Global Intercompany System (AGIS)

Symptoms

NOTE: In the images/examples above or below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

When attempting to process an Intercompany transaction, the batch status never changes from Submitted.

Steps To Reproduce:
1. Responsibility: Intercompany Super User,  Worldwide Transaction > Outbound
Enter the Batch information
2. Create Batch Distributions for Initiator - (T) Initiator Accounting
3. Create Recipient Accounting - (T) Recipient Accounting
4. Submit
5. View Created Batch,Outbound , Batch Status: Submitted
 
The transaction type for this batch does not require approval and the transactions status should automatically be set to 'approved' by the system. 
However the batch is stuck in the Workflow.

To view the workflow error:
1.  Responsibility ‘Workflow User Web Applications’
2.  Administrator Workflow > Status Monitor
3. Look for workflows that have started Today
You should see the Intercompany Workflow and some errors.
Several items are Active
4. Select the Intercompany Initiator Main Workflow (Active)
5. Click ‘Status Diagram’ to see the error:
    Current Location: Update Transaction Status Process/NTF: AME Contact Setup
    Error
    Recipient: SYSADMIN
    Status : OPEN

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.