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Issues With Configuring and Installing Right Fax for OTM (Doc ID 823583.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Transportation Management - Version 5.5 to 5.5 [Release 5.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
Find that when attempting to set up RightFax in OTM, unable to see the routingPicture=/name={lastName},{firstName}/fax={rawPhone}/, in the email.

Expect that the routingPicture=/name={lastName},{firstName}/fax={rawPhone}/, will be present in
email when received.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Configure RightFax setup
2. Define glog.fax.email=fax@company.com
3. Setup Contact information in OTM
4. Send out Email

Cause

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In this Document
Symptoms
Cause
Solution

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