Service: Is It Possible To Map A Service Request Type To A Group (Doc ID 837519.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
Information in this document applies to any platform.
***Checked for relevance on 02-JUN-2017**

Goal

Is it possible to map a Service Request type to a Group?
Want to be able to have the same Group assigned to a Service Request (SR) every time a certain SR Type is selected.

Solution

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