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Service: Is It Possible To Map A Service Request Type To A Group (Doc ID 837519.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.


Is it possible to map a Service Request type to a Group?
Want to be able to have the same Group assigned to a Service Request (SR) every time a certain SR Type is selected.


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