My Oracle Support Banner

Service: Is It Possible To Map A Service Request Type To A Group (Doc ID 837519.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Goal

Is it possible to map a Service Request type to a Group?
Want to be able to have the same Group assigned to a Service Request (SR) every time a certain SR Type is selected.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.