Service: Is It Possible To Map A Service Request Type To A Group
(Doc ID 837519.1)
Last updated on MAY 19, 2020
Applies to:Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
Is it possible to map a Service Request type to a Group?
Want to be able to have the same Group assigned to a Service Request (SR) every time a certain SR Type is selected.
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