Service: Is It Possible To Map A Service Request Type To A Group
(Doc ID 837519.1)
Last updated on JULY 04, 2019
Applies to:Oracle Teleservice - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
Is it possible to map a Service Request type to a Group?
Want to be able to have the same Group assigned to a Service Request (SR) every time a certain SR Type is selected.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document