Setting "Validate Lots on RMA Receipts" In Receiving Options Page To "Unrestricted" To Avoid Receiving Errors
(Doc ID 849387.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Depot Repair - Version 12.0.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.
How to avoid Receiving Error in the Depot process?
When receiving an item which is both serial controlled and lot controlled, there are occasionally issues if the Lot Number information is not passed during entry or booking of RMA (but a serial number was passed). Under these circumstances if attempting to receive the RMA, the receiving transaction processor will fail (with the default Receiving options setup).
This is because, post R12, there is an option in the Receiving Options set up page where it is possible to restrict the lot number received to the one on the RMA.
In the case outlined above, since there is no Lot Number information during RMA creation, the receipt will fail (during the receipt, the program tries to match the lot number we entered with null value and fails eventually).
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