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Credit Memos Not Found in Receivables After Terminating Contract (Doc ID 849427.1)

Last updated on SEPTEMBER 02, 2018

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
This problem can occur on any platform.



Symptoms

-- Problem Statement:
On 12.0.5 in Production:
Find that when a contract is fully terminated Credit Memos are not being created for all lines.

EXPECTED BEHAVIOR
Expect that all lines that were billed would be credited for the same amount.

-- Steps To Reproduce:

The issue can be reproduced at will with the following steps:

1. Activate and Bill a Service Contract.

2. Terminate the contract and issue a full credit.

3. Run billing and AutoInvoice.

Cause

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In this Document
Symptoms
Cause
Solution


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