Credit Memos Not Found in Receivables After Terminating Contract
(Doc ID 849427.1)
Last updated on SEPTEMBER 02, 2018
Applies to:Oracle Service Contracts - Version 18.104.22.168 to 12.1 [Release 11.5 to 12]
Information in this document applies to any platform.
This problem can occur on any platform.
-- Problem Statement:
On 12.0.5 in Production:
Find that when a contract is fully terminated Credit Memos are not being created for all lines.
Expect that all lines that were billed would be credited for the same amount.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Activate and Bill a Service Contract.
2. Terminate the contract and issue a full credit.
3. Run billing and AutoInvoice.
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