Credit Memos Not Found in Receivables After Terminating a Service Contract
(Doc ID 849427.1)
Last updated on FEBRUARY 22, 2024
Applies to:
Oracle Service Contracts - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
Find that when a contract is fully terminated Credit Memos are not being created for all lines.
Steps
1. Activate and Bill a Service Contract.
2. Terminate the contract and issue a full credit.
3. Run billing and AutoInvoice.
Cause
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In this Document
Symptoms |
Cause |
Solution |