iStore 11i homepage 'Application Error' and errorstack shows NullPointerException (Doc ID 852912.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Purpose

iStore user or Guest user intermittently get an Application Error when trying to access the iStore homepage ibeCCtdMinisites.jsp / ibeCAcdLogin.jsp or navigating pages.

The iStore end user sees the Application Error message:

Application Error
The application is currently not available or an unexpected error has occured. Please try again later.
If this message persists, please contact the system administrator.
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In addition to apache debug logs, the diagnostics in this note can be used to troubleshoot errorstack such as below shown in the browser source for the page:

Stack:

java.lang.NullPointerException
at oracle.apps.ibe.util.Session.setResponsibility(Session.java:2043)
at oracle.apps.ibe.util.Session.login(Session.java:297)
at oracle.apps.ibe.util.Session.loginGuestUser(Session.java:2376)
at oracle.apps.ibe.util.RequestCtx.<init>(RequestCtx.java:173)
at oracle.apps.ibe.util.RequestCtx.start(RequestCtx.java:263)
at _oa__html._ibeCAcdLogin._jspService(_ibeCAcdLogin.java:618)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)

OR

Stack:

java.lang.NullPointerException
at oracle.apps.ibe.util.Session.setResponsibility(Session.java:2043)
at oracle.apps.ibe.util.Session.login(Session.java:297)
at oracle.apps.ibe.util.Session.loginGuestUser(Session.java:2376)
at oracle.apps.ibe.util.RequestCtx.<init>(RequestCtx.java:173)
at oracle.apps.ibe.util.RequestCtx.start(RequestCtx.java:263)
at _oa__html._ibeCCtdMinisites._jspService(_ibeCCtdMinisites.java:624)
at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
at oracle.jsp.JspServlet.internalService(JspServlet.java)
at oracle.jsp.JspServlet.service(JspServlet.java)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
at org.apache.jserv.JServConnection.run(JServConnection.java:294)
at java.lang.Thread.run(Thread.java:534)

Troubleshooting Steps

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