When Querying in Customer Form, There are Multiples Identifying Addresses for the Same Customer on the Address Section of the Search Results
(Doc ID 853003.1)
Last updated on JULY 18, 2024
Applies to:
Oracle Receivables - Version 11.5.10.2 to 12.2.13 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
This problem can occur on any platform.
Symptoms
When attempting to query a customer, there are multiple records that appear or the following error occurs:
There are multiples identifying addresses for the same customer on the Address section of search results
EXPECTED BEHAVIOR
Expect to have only one identifying address
STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
Navigation: Customers > Standard
2. Query a customer
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |