Customer Not On Bill To Site Credit Hold Created With Credit Check Failure Hold
(Doc ID 862526.1)
Last updated on APRIL 10, 2023
Applies to:
Oracle Order Management - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]Oracle Order Management - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.
Symptoms
On 11.5.10.2 in Production:
When attempting to release a hold source, the following error occurs:
ERROR
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-- Steps To Reproduce:
-----------------------------
The issue can be reproduced at will with the following steps:
1. Via the Order Management Super User Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Enter sales order for affected customer. Order will have credit check failure hold.
4. Actions > Release Hold, but order does not progress because a Hold source exists which we
are unable release
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |