My Oracle Support Banner

Customer Not On Bill To Site Credit Hold Created With Credit Check Failure Hold (Doc ID 862526.1)

Last updated on APRIL 10, 2023

Applies to:

Oracle Order Management - Version to [Release 11.5.10]
Oracle Order Management - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.


On in Production:
When attempting to release a hold source, the following error occurs:


-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Via the Order Management Super User Responsibility.
2. Navigate: Orders, Returns > Sales Orders
3. Enter sales order for affected customer. Order will have credit check failure hold.
4. Actions > Release Hold, but order does not progress because a Hold source exists which we
    are unable release


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.