R12 1-1 Fulfillment Server Error: javax.mail.MessagingException: Can't send command to SMTP host

(Doc ID 864769.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Marketing - Version 12.0.6 to 12.0.6 [Release 12.0]
Oracle One-to-One Fulfillment - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.
*** Checked for Relevance 19th Jan 2011 ***


When attempting to send email messages from Marketing using One-to-One Fulfillment, some email
messages are sent and some are not. Additionally, the following error occurs in the Errors log file:


-- <26.0> -- thread:Thread-21
Time : --Wed May 06 10:55:56 CDT 2009--58 minutes, 13 seconds, 392 milliseconds--
Note : Problem calling sendMessage(), IOException. Attempting reconnect one time to resend.
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
java.net.SocketException: Broken pipe
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1050)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1038)
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1015)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:716)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:388)
at oracle.apps.jtf.fm.engine.config.EmailConfig.sendMail(EmailConfig.java:2177)
at oracle.apps.jtf.fm.engine.processor.BatchWorker.sendMail(BatchWorker.java:384)
at oracle.apps.jtf.fm.engine.processor.BatchWorker.run(BatchWorker.java:287)
at java.lang.Thread.run(Thread.java:619)

Steps To Reproduce:
1. Send emails from an Oracle Marketing Campaign.


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