Punchout From iProcurement To Supplier Via Oracle Exchange Fails After Supplier Changes IP Address Of The Punchout Server (Doc ID 868932.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Exchange Marketplace - Version: 6.0 and later   [Release: 6 and later ]
Oracle iProcurement - Version: 11.5.10 and later    [Release: 11.5 and later]
Information in this document applies to any platform.

Symptoms

Punchout to supplier fails with the following error. This punchout was working fine previously. Other punchouts still work fine in Production.  Only this punchout has the problem.

The supplier changed the IP address at their end but they did not notify Oracle Exchange in advance.

ERROR

The supplier website is not responding.

Details

Error Code: 202 Supplier Site Does Not Respond
Unable to send the Login Request XML.
Supplier Login URL: https://exchange.oracle.com/orders/LinkinLogin.jsp
Request String: <?xml version = '1.0' encoding = 'UTF-8'?>

Steps To Reproduce:

1. Login to iProcurement.
2. Choose the punchout store.
3. Get the error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms