Dunning Letter Fail "Sending Process Failed: Missing Email Address." (Doc ID 943724.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

Within Advanced Collections, when fulfilling the Dunning Letter work item with type = "Send Email", workflow errors with the message:

           "Sending process failed: missing email address." IEX_SEND_FAILED_NO_EMAIL

Within the FND Debug Message Log you will see additional errors:

The workflow will fail within IEX_DUNNING_PVT.GET_CUST_DUNNING_DATA_OW when calling the cursor get_site_loc, receiving the error "IEX_DUNNING_PVT GET_CUST_DUNNING_DATA_OW - Other Exception error=ORA-01427: single-row subquery returns more than one row".

This happens when a contact is attached to multiple accounts or multiple sites.

Cause

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