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OEXOEORD: Added Freight Cost In Delivery But It Did Not Get Invoiced ( Working Intermittently) (Doc ID 944120.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Advanced Pricing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
Find that sometimes freight costs entered on the delivery are
not converted to freight charges on the order line. Some problematic Sales orders
were copied from existing sales orders, others were brand new orders.


EXPECTED BEHAVIOR
Expect freight charge to be applied on the order line.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility = Order Management Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Enter order
4. Book and Pick Release(Auto Create Trip) the order
5. Assign freight costs to the delivery
Choose the name 'FREIGHT' from lov and entered the amount 10000
6. Ship confirm the order
7. Review order and see that freight charge conversion did not occur.

-- Business Impact:
The issue has the following business impact:
Due to this issue, freight is not being charges on the invoice for these orders.

Cause

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In this Document
Symptoms
Cause
Solution
References

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