Punchout Requisition Fails at PO_REQAPPROVAL_ACTION.APPROVE_DOC And Remains Pre-Approved After Final Approver (Doc ID 950046.1)

Last updated on OCTOBER 07, 2016

Applies to:

Oracle iProcurement - Version 11.5.10 and later
Information in this document applies to any platform.


Symptoms

Problem Statement:

Punchout requisition approval fails with DOC_MGR_ERROR at PO_REQAPPROVAL_ACTION.APPROVE_DOC. The
requisition stays as Pre-Approved after the approver approves the requisition. The requisition
should move to APPROVED, but it does not.

ERROR:

The workflow shows errors:

DOC_APPROVE_SUB_PROCESS/APPROVE_REQ 171640 ERROR #EXCEPTION 06-OCT 09:50:40
UISITION

Document Manager Approve Subp Approve The Requisition Exception Error 06-OCT 09:50:40 N Y
rocess

APPROVE_REQUISITION #EXCEPTION 1
User-Defined Exception

Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC, REQAPPRV, 494276-942443, 171640, RUN)

SYSADMIN_ERROR_MSG POXDM-280: Subroutine poxdmaction()
RVSRQ-125: Subroutine rvsutg_maintain_mtl_supply(
RVTUQ-83: Subroutine UomConvert()

UOM conversion between Pack and Package is not defined
PODUS-220: ORA-01403:

Steps To Reproduce:

1. Log in to iProcurement.

2. Add item to Cart.

3. View Cart and Checkout / Checkout

4. Complete the checkout (1 approver defaulted) and submit the requisition for approval

Requisition 14 has been submitted to Approver1

5. Review the requisition in My Requisitions - Requisition 14 is IN PROCESS.

6. Login as the approver.

7. iProcurement / Requisitions / Notifications

8. Click the notification.

9. Click Approve.

10. Login as the preparer / requester.  See the requisition is IN PROCESS

11. Navigate to Core Apps Purchasing / Requisition Summary

12. Query for Requisition 14 - In Process.

13. View Requisition through Workflow.  See it is Pending.

14. Run the Workflow Background Process.

Deferred = Yes, timeout = no
Submit the concurrent request
Wait for it to complete

15. Go to iProcurement as the Preparer / Requester

See the Requisition 14 is now Pre-Approved.

16. View Requisition from requisition summary / View Approval through Workflow

Status
Error at 'Approve the Requisition'

17. Click the Error

REQAPPRV
493955-942082

APPROVE_REQUISITION
Exception
PO_REQAPPROVAL_ACTION.APPROVE_DOC

PO Approval Error
DOC_MGR_ERROR

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms