Punchout Requisition Fails at PO_REQAPPROVAL_ACTION.APPROVE_DOC And Remains Pre-Approved After Final Approver
(Doc ID 950046.1)
Last updated on APRIL 20, 2023
Applies to:
Oracle iProcurement - Version 11.5.10 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
Punchout requisition approval fails with DOC_MGR_ERROR at PO_REQAPPROVAL_ACTION.APPROVE_DOC. The
requisition stays as Pre-Approved after the approver approves the requisition. The requisition
should move to APPROVED, but it does not.
ERROR:
The workflow shows errors:
UISITION
Document Manager Approve Subp Approve The Requisition Exception Error 06-OCT 09:50:40 N Y
rocess
APPROVE_REQUISITION #EXCEPTION 1
User-Defined Exception
Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.APPROVE_DOC, REQAPPRV, ######-######, ######, RUN)
SYSADMIN_ERROR_MSG POXDM-280: Subroutine poxdmaction()
RVSRQ-125: Subroutine rvsutg_maintain_mtl_supply(
RVTUQ-83: Subroutine UomConvert()
UOM conversion between Pack and Package is not defined
PODUS-220: ORA-01403:
Steps To Reproduce:
1. Log in to iProcurement.
2. Add item to Cart.
3. View Cart and Checkout / Checkout
4. Complete the checkout (1 approver defaulted) and submit the requisition for approval
Requisition 14 has been submitted to Approver1
5. Review the requisition in My Requisitions - Requisition 14 is IN PROCESS.
6. Login as the approver.
7. iProcurement / Requisitions / Notifications
8. Click the notification.
9. Click Approve.
10. Login as the preparer / requester. See the requisition is IN PROCESS
11. Navigate to Core Apps Purchasing / Requisition Summary
12. Query for Requisition 14 - In Process.
13. View Requisition through Workflow. See it is Pending.
14. Run the Workflow Background Process.
Deferred = Yes, timeout = no
Submit the concurrent request
Wait for it to complete
15. Go to iProcurement as the Preparer / Requester
See the Requisition 14 is now Pre-Approved.
16. View Requisition from requisition summary / View Approval through Workflow
Status
Error at 'Approve the Requisition'
17. Click the Error
REQAPPRV
######-#######
APPROVE_REQUISITION
Exception
PO_REQAPPROVAL_ACTION.APPROVE_DOC
PO Approval Error
DOC_MGR_ERROR
Changes
Cause
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In this Document
| Symptoms |
| Problem Statement: |
| ERROR: |
| Steps To Reproduce: |
| Changes |
| Cause |
| Solution |
| References |