Sms Not Recognizing Fax Number (Doc ID 978624.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

On OTM version 6.0 when attempting to send an SMS from OTM the SMS is not sent and the log contains an error stating the contact has no Fax number when it is there.

The following error is shown:

ERROR
-----------------------
No fax number found in the contact xxx.xxx for notify type SMS

at sun.reflect.GeneratedConstructorAccessor575.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
at glog.util.exception.GLException.factory(GLException.java:429)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:402)
at glog.server.workflow.notify.NotifyContact.getAddress(NotifyContact.java:412)
at glog.server.workflow.notify.RouterWithTransformation.buildRoutingHeader(RouterWithTransformation.java:225)
at glog.server.workflow.notify.RouterWithTransformation.routeNonConsolidated(RouterWithTransformation.java:82)
at glog.server.workflow.notify.RouterWithTransformation.route(RouterWithTransformation.java:21)
at glog.server.workflow.notify.NotifyBundle.send(NotifyBundle.java:74)
at glog.server.workflow.notify.Notify.send(Notify.java:108)
at glog.server.workflow.notify.Notify.send(Notify.java:99)
at glog.server.agent.utility.AbstractNotify.execute(AbstractNotify.java:73)
at glog.server.agent.ActionWorkflow.execute(ActionWorkflow.java:51)
at glog.server.workflow.WorkflowSessionBean.execute(WorkflowSessionBean.java:64)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper.execute(WorkflowSessionServerSideEJBWrapper.java:38)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.execute(WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.java:352)
at glog.server.workflow.WorkflowManager.execute(WorkflowManager.java:347)
at glog.server.workflow.Trigger.trigger(Trigger.java:122)
at glog.util.event.MemoryEventQueueRunnable.processEvent(MemoryEventQueueRunnable.java:141)
at glog.util.event.MemoryEventQueueRunnable.run(MemoryEventQueueRunnable.java:96)
at glog.util.event.EventThread.run(EventThread.java:82)
at java.lang.Thread.run(Thread.java:595)
[agentUtility - 2]



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1 - Navigate to: Business Process and Automation > Communication Management > Contacts.

2 - Search for and Edited the contact.

3 - Enter the following in the FAX field: 1234567890

4 - In the Notification tab set the following, in addition to the existing email notification:
Com Method ID: SMS
Rank: 1 (so there are now two set with rank 1)
Response Time 2 m

5 - Saved the changes.

6 - Navigate to: Business Process Automation > Agents and Milestones > Automation Agent

7 - Click NEW and create the following:
ID: As needed
Agent Type: Shipment
Event: Shipment Modified
Restrictions: USER
Actions:
Notify Contact
BY CONTACT

8 - Create a Shipment

9 - Edit the Shipment and add a name, this change will trigger the agent.

10 - After Clicking on Finished gain the log which included the line and error:

2009-12-07 13:35:48.578 646346 Error Exception No fax number found in the contact xxx.xxx for notify type SMS

at sun.reflect.GeneratedConstructorAccessor575.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
at glog.util.exception.GLException.factory(GLException.java:429)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:402)
at glog.server.workflow.notify.NotifyContact.getAddress(NotifyContact.java:412)
at glog.server.workflow.notify.RouterWithTransformation.buildRoutingHeader(RouterWithTransformation.java:225)
at glog.server.workflow.notify.RouterWithTransformation.routeNonConsolidated(RouterWithTransformation.java:82)
at glog.server.workflow.notify.RouterWithTransformation.route(RouterWithTransformation.java:21)
at glog.server.workflow.notify.NotifyBundle.send(NotifyBundle.java:74)
at glog.server.workflow.notify.Notify.send(Notify.java:108)
at glog.server.workflow.notify.Notify.send(Notify.java:99)
at glog.server.agent.utility.AbstractNotify.execute(AbstractNotify.java:73)
at glog.server.agent.ActionWorkflow.execute(ActionWorkflow.java:51)
at glog.server.workflow.WorkflowSessionBean.execute(WorkflowSessionBean.java:64)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper.execute(WorkflowSessionServerSideEJBWrapper.java:38)
at glog.server.workflow.WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.execute(WorkflowSessionServerSideEJBWrapper_61kh96_EOImpl.java:352)
at glog.server.workflow.WorkflowManager.execute(WorkflowManager.java:347)
at glog.server.workflow.Trigger.trigger(Trigger.java:122)
at glog.util.event.MemoryEventQueueRunnable.processEvent(MemoryEventQueueRunnable.java:141)
at glog.util.event.MemoryEventQueueRunnable.run(MemoryEventQueueRunnable.java:96)
at glog.util.event.EventThread.run(EventThread.java:82)
at java.lang.Thread.run(Thread.java:595)
[agentUtility - 2]
No fax number found in the contact LEE.LEE for notify type SMS

Cause

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