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APP-PAY-07423 When Attempting to Process an Open Life Event for 2 Employees (Doc ID 979961.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2:
When attempting to process the Open life event for 2 employees, the following error occurs:

ERROR
-------------------
APP-PAY-07423: Invalid ID

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US HRMS Manager.
2. Navigate to People > Benefits Service Center and query the employee in question.
3. Select Process Open Enrollment from the Desktop Activities drop down menu and choose the 01-JAN-2010 date.
4. Click the Commit and Proceed button. Error occurs.


Cause

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In this Document
Symptoms
Cause
Solution
References


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