Order To Cash Flow Cycle In Order Management (Doc ID 985504.1)

The Order to Cash flow is the complete process of entering an order into the system (Sales Order), delivery the good(s) (Shipping), and then producing the Invoice for the good(s). This information will provide guidance on procedures to complete the Order to Cash Business Flow. It is intended to be generic and does not relate to a specific organization or industry. Step by step best practices with tips and troubleshooting references are provided to assist you through each phase.

The Order to Cash process is a critical process that can cause confusion regarding data dependencies between products, workflow status' and the steps that need to be performed. This information gives you one place to find best practices and troubleshooting information to help reduce Order to Cash issues.

The goal is to provide an overall understanding and assistance with Setup, Process, Troubleshooting and Debugging the Order to Cash Business Process.

The end result will be a working Order to Cash Business Process.  The ability to take a Sales Order through the following phases: Entry, Booking, Shipping, and Invoice.  Showing the working steps through each phase.

The areas of focus are:

• Required Setup
  • Create Customer
  • Create Item
  • Organization Overview
  • Available Inventory
  • Price List
  • Defaulting Rules
• Create Order
• Shipments
  • Pick Release
  • Ship Confirm
  • Interface Trip Stop (ITS)
• Invoice

All users who wish to set up, troubleshoot or debug a basic Order to Cash cycle in Order Management (OM), that is to say from order creation to invoicing.

NOTE:  This flow is for a shippable item.  Please refer to the following Notes for additional flows:

• Bill Only: How Do I Use Workflow Process, LINE FLOW - GENERIC, BILL ONLY WITH INVENTORY INTERFACE <Note 1069241.1>
• Drop ship: Drop Ship Sales Order Cycle In Order Management <Note 749139.1>
• Internal orders: Internal Sales Order Cycle In Order Management <Note 744481.1>