OEXOEORD: RMA ( Return ) Line Unit Selling Price ( USP ) Is Not Matching With Original Order Lines USP (Doc ID 987164.1)

Last updated on AUGUST 04, 2023

Applies to:

Symptoms

Find return orders are not providing the correct unit selling
price when taking specific actions to copy the original order
header (no lines) at original selling price and then manually
entering the return order lines with reference to the original
sales order.

EXPECTED BEHAVIOR
Expect all return lines to have the same selling price
as the original order line for which they are being
returned against.

STEPS TO REPRODUCE THE ISSUE
The issue can be reproduced at will with the following steps:
How RMA is created:
1. Responsibility: OM Super User (or equivalent)
2. Navigate to: Orders, Returns > Sales Orders
3. Query original order (<order_1>)
4. Copy order to new order at original selling price, but only copy header information.
5. (New order <order_2>)
6. Query new order <order_2>
7. Add a return line with reference to sales order <order_1>, line 2.1 calculate price flag = P
8. Enter return reason code. Note that the unit selling price (USP) is correct. calculate price flag = P
9. Add another return line with reference to sales order <order_1>, line 2.1 USP is correct calculate price flag = P
10. Exit sales order form
11. Go back into sales order form
12. Query the order <order_2>
13. Add return line with reference to sales order <order_1>, line 2.1
     Note that now the USP is incorrect.
     Action View Adjustments shows that Modifier setup at order level is applied twice
     (once at line level, once at order level – same list_line_id: <line_id>)
     calculate price flag = P
14. Added another return line with reference to sales order <order_1>, line 2.1 USP is again incorrect.
     Action View Adjustments shows that Modifier setup at order level is applied twice
     (once at line level, once at order level – same list_line_id: <line_id>)
     calculate price flag = P

Cause

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