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CI Payment Reversal Is Failing With “Response Is Empty” Error. (Doc ID 2740514.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.2 and later
Information in this document applies to any platform.

Symptoms

System is throwing error during CI payment reversal for a long pending loan contract. 

ERROR
-----------------------
Response is Empty or System Hangs.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch CIDPYMNT screen.
2. Query the contract and the paid transaction
3. Reverse the transaction
4. Authorize the reversal



Cause

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In this Document
Symptoms
Cause
Solution
References


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