My Oracle Support Banner

System cannot process the request is observed while fetching Outward Remittance List for Virtual Account under "Payment Status Inquiry" (Doc ID 2741695.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]
Information in this document applies to any platform.

Symptoms

When "Virtual Account" is selected under "Payment Status Inquiry" and attempting to fetch list for Outward Remittance,
the following error occurs.

ERROR
-----------------------
System cannot process the request. The below error occurs

Exception has occured while getting response object of com.ofss.digx.app.account.dto.dda.DemandDepositAccountResponseDTO inside the read method of com.ofss.digx.extxface.dda.ubs124.impl.DemandDepositAdapter for 10000437. Exception details are java.lang.NullPointerException
java.lang.NullPointerException
        at com.ofss.extsystem.business.extsystems.HostAdapterManager.processRequest(HostAdapterManager.java:320)
        at com.ofss.digx.extxface.dda.ubs124.impl.DemandDepositAdapter.read(DemandDepositAdapter.java:126)
        at com.ofss.digx.domain.dda.entity.repository.adapter.AbstractRemoteDemandDepositRepositoryAdapter.read(AbstractRemoteDemandDepositRepositoryAdapter.java:67)
        at com.ofss.digx.domain.dda.entity.repository.DemandDepositRepository.read(DemandDepositRepository.java:81)
        at com.ofss.digx.domain.dda.entity.DemandDepositAccount.read(DemandDepositAccount.java:770)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login via corporate user. Navigate to Payments > Inquiries > Payment Status Inquiry
2. Select Virtual Account.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.