System cannot process the request is observed while fetching Outward Remittance List for Virtual Account under "Payment Status Inquiry" (Doc ID 2741695.1)

Last updated on NOVEMBER 13, 2022

Applies to:

Symptoms

When "Virtual Account" is selected under "Payment Status Inquiry" and attempting to fetch list for Outward Remittance,
the following error occurs.

ERROR
-----------------------
System cannot process the request. The below error occurs

Exception has occured while getting response object of com.ofss.digx.app.account.dto.dda.DemandDepositAccountResponseDTO inside the read method of com.ofss.digx.extxface.dda.ubs124.impl.DemandDepositAdapter for 10000437. Exception details are java.lang.NullPointerException
java.lang.NullPointerException
        at com.ofss.extsystem.business.extsystems.HostAdapterManager.processRequest(HostAdapterManager.java:320)
        at com.ofss.digx.extxface.dda.ubs124.impl.DemandDepositAdapter.read(DemandDepositAdapter.java:126)
        at com.ofss.digx.domain.dda.entity.repository.adapter.AbstractRemoteDemandDepositRepositoryAdapter.read(AbstractRemoteDemandDepositRepositoryAdapter.java:67)
        at com.ofss.digx.domain.dda.entity.repository.DemandDepositRepository.read(DemandDepositRepository.java:81)
        at com.ofss.digx.domain.dda.entity.DemandDepositAccount.read(DemandDepositAccount.java:770)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login via corporate user. Navigate to Payments > Inquiries > Payment Status Inquiry
2. Select Virtual Account.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.