Not Showing Enter OTP Code Screen For Authentication Application
(Doc ID 2792380.1)
Last updated on JULY 19, 2021
Applies to:
Oracle Banking Digital Experience - Version 20.1.0.0.0 to 20.1.0.0.0 [Release 20]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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OTP functionality enabled for authenticator mobile app but not receiving OTP Code.
Steps:
The issue starts from the below steps
1. Open the application.
2. Enter username and password.
3. Enter OTP screen not visible for the user (Issue).
4. It opens the enter pin screen.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |