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Error "Failed To Load Pdf Document" On Downloading Pdf Account Statement (Doc ID 2794976.1)

Last updated on MAY 12, 2022

Applies to:

Oracle Banking Digital Experience - Version 20.1.0.0.0 to 21.1.0.0.0 [Release 20 to 21]
Information in this document applies to any platform.

Symptoms

When attempting to download Term Deposit Statement,
the following error occurs.

ERROR
-----------------------
Cannot publish the content for media type application/pdf and data of the type com.ofss.digx.app.statement.td.dto.DepositFinancialStatementItemDetailResponseDTO[[
com.ofss.digx.infra.exceptions.Exception: PDF generation failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the side menu on the top left corner.
2. Go to "Accounts".
3. Go to "Term Deposits".
4. Go to "View Statement".
5. Click on Download on the top right of the screen, and choose PDF.
6. Open the downloaded document, the error pops up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download Term Deposit Statements.

Changes

A missing property as a part of Term Deposit Configuration causes this Issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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