My Oracle Support Banner

E-Mail Is Not Sending (Doc ID 2805454.1)

Last updated on OCTOBER 21, 2021

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]
Information in this document applies to any platform.


When attempting to Reset Password for Corporate/Retail User by Admin Application,
the following error occurs.

Email Notifications are stuck in FCDB Server and not moving further to SMTP Server.

The issue can be reproduced at will with the following steps:

1. Login to FCDB Application As Admin User.
2. Go to "User Management"
3. Choose "Reset Password"
4. Select desired "User Type" and other inputs to Search a User.
5. Select User for "Reset Password" and "Confirm"
6. "Reset Password" successfully done but Email Alert are not received by corresponding User.

The issue has the following business impact:

1. Retail/Corporate User are not able to login after "reset Password" by Bank Admin


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.