E-Mail Is Not Sending
(Doc ID 2805454.1)
Last updated on APRIL 18, 2023
Applies to:
Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 to DB 12.0.3 [Release DB 12]Information in this document applies to any platform.
Symptoms
When attempting to Reset Password for Corporate/Retail User by Admin Application,
the following error occurs.
ERROR
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Email Notifications are stuck in FCDB Server and not moving further to SMTP Server.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to FCDB Application As Admin User.
2. Go to "User Management"
3. Choose "Reset Password"
4. Select desired "User Type" and other inputs to Search a User.
5. Select User for "Reset Password" and "Confirm"
6. "Reset Password" successfully done but Email Alert are not received by corresponding User.
BUSINESS IMPACT
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The issue has the following business impact:
1. Retail/Corporate User are not able to login after "reset Password" by Bank Admin
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |