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Getting A Start Date Must Be Entered During KYC Case Search Based On Status (Doc ID 2813939.1)

Last updated on OCTOBER 18, 2021

Applies to:

Oracle Financial Services Know Your Customer - Version 8.0.0 and later
Information in this document applies to any platform.

Goal

KYC 8.0.1 Version
Client has added a new Case status Restriction Lifted - Pending Case Closure based on the business required. This case status is not closing status, however, while searching the Case based on the Case status without start date, System pop up a dialog box with below error. They have added other similar case status, that is not giving the error.

Error Dialog: A start date must be entered where the search includes closed cases. Please enter a value in the Created Form control.

 

Solution

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In this Document
Goal
Solution


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