KYC Workflow And Questionnaire Queries (Doc ID 2823420.1)

Last updated on MAY 10, 2023

Applies to:

Goal

Clarification queries on KYC questionaries 8.1.1:

1. Client wants to capture additional information in KYC case during Onboarding if initial risk assessment is responded with risk category as “HIGH”. The client plans to expose KYC Questionnaire to CSR screen if initial risk assessment for customer is “HIGH”. CSR will respond to questions available in KYC Questionnaire and then submit. Information captured through KYC Questionnaire should be available in KYC case as a tab for KYC Compliance user. Here are queries for this problem statement.

a. KYC Questionnaire should not authenticate CSR users? Even if authentication is required it should be a pool user where this user should be configured as “Allowed to login from multiple workstations using multiple sessions”
b. How KYC Questionnaire data will be linked to the KYC case? Ideally, it should be linked to ApplicantID in JSON call so that captured information will be displayed in relevant KYC Case

2. Client during On-Boarding cannot provide Cust_Ref_ID since it is not generated by FINACLE until the customer is successfully OnBoarded after risk assessment. During OnBoarding, the Client will provide RequestID as a unique identifier. After EOD, the regular batch will have Cust_Ref_ID as key. Now how KYC system will relate KYC cases from the Regular batch (Cust_Ref_ID) and On-boarding interface (RequestID)?

3. Client wants to use the next review date from the old KYC system on day 1( during deployment initiation) since these dates are communicated to the Central bank. Going forward, the Client is fine with the way the KYC system calculates next review date so for DI batch we are planning to customize task which calculates NEXT_REVIEW_DATE. Do you have any say on this?
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.