Alert Message Sent on Email and SMS for Adhoc Payment Transactions Doesn't Have Beneficiary Details (Doc ID 2824101.1)

Last updated on JUNE 01, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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When creating Adhoc payment for Internal, Domestic or International the alert message sent over Email and SMS does not display Beneficiary details.

EXPECTED BEHAVIOR
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The alert message sent after creating Internal, Domestic or International Adhoc payment over Email and SMS, should contain Beneficiary details.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX as Retail user.
2. Use the Toggle menu and navigate to Payments > Payments and Transfers > Adhoc Payment and initiate any type of payment (Internal, Domestic, International).
3. On successfully completion of the transaction, the customer who has initiated the payment should get an alert message on Email and SMS.
4. The customer is getting Email and SMS but without the beneficiary name and date.

Cause

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