OTP For Bill Payment/Topup Does Not Contain Amount
(Doc ID 2833093.1)
Last updated on FEBRUARY 28, 2024
Applies to:
Oracle Banking Digital Experience - Version 21.1.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 21.1.0.0.0 version, Production Support
ACTUAL BEHAVIOR
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When customer initiate a Pay Bills or Quick Topup or Quick Bill Pay transaction, OTP alert received does not contain amount in it.
EXPECTED BEHAVIOR
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OTP alert should display transaction amount
STEPS
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The issue can be reproduced at will with the following steps:
1. Toggle Menu -> Bill Payments -> Quick Bill Pay
2. Toggle Menu -> Bill Payments -> Quick Topup
3. Toggle Menu -> Bill Payments -> Pay Bills
4. In all above 3 cases OTP doesn't contain amount.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see transaction amount in OTP alert.
Changes
No changes done to product, account or hardware causes this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |