My Oracle Support Banner

After Successfully Login in OBDX User Dashboard /Home page is not displayed (Doc ID 2868474.1)

Last updated on AUGUST 02, 2023

Applies to:

Oracle Banking Digital Experience - Version 21.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 21.1.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
After login into OBDX Application, the application is not redirected to home page or dashboard page. Once refreshed, it displays the dashboard


EXPECTED BEHAVIOR
-----------------------
In case the login credentials is valid the system should direct the user to the dashboard


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login into OBDX Application using correct credentials
2. Page keeps on loading
3. Hit F5 / Refresh, the dashboard is visible.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not directed to dashboard page directly after login.

Changes

 No changes done to product, account or hardware causes this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.