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Unable To Clear Pending Transaction-OBBRN (Doc ID 2876226.1)

Last updated on JUNE 17, 2022

Applies to:

Oracle Banking Branch - Version 14.5.0.0.0 to 14.5.0.0.0 [Release 14]
Information in this document applies to any platform.

Symptoms

On : 14.5.0.0.0 version, Production Support-SET

 Unable to clear pending transaction and  clear the pending transaction before EOD start.


ERROR:Pending status of transaction RM-BC-AC-01-Failed in accounting


STEPS:
1. user perform cash deposit but wrong saving account
2. they try to revert the incorrect deposit transaction but got error during confirmation
3. then we perform manual fund transfer to withdraw amount from the incorrect account
4. the revert transaction still showing as pending
so, we don't want this revert transaction to be complete since, the incorrect amount is manually managed. Therefore, would like to discard this revert transaction -can be delete or mark as fail.

Changes

 update srv_tb_bc_ej_log set TXN_status='DISCARDED' where TXN_REF_NO='xxxxx';

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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