Unable To Clear Pending Transaction-OBBRN
(Doc ID 2876226.1)
Last updated on NOVEMBER 18, 2023
Applies to:
Oracle Banking Branch - Version 14.5.0.0.0 to 14.5.0.0.0 [Release 14]Information in this document applies to any platform.
Symptoms
On : 14.5.0.0.0 version, Production Support-SET
Unable to clear pending transaction and clear the pending transaction before EOD start.
ERROR:Pending status of transaction RM-BC-AC-01-Failed in accounting
STEPS:
1. user perform cash deposit but wrong saving account
2. they try to revert the incorrect deposit transaction but got error during confirmation
3. then we perform manual fund transfer to withdraw amount from the incorrect account
4. the revert transaction still showing as pending
so, we don't want this revert transaction to be complete since, the incorrect amount is manually managed. Therefore, would like to discard this revert transaction -can be delete or mark as fail.
Changes
update srv_tb_bc_ej_log set TXN_status='DISCARDED' where TXN_REF_NO='xxxxx';
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |