OTP Message Received for Registering and Verifying Customer Phone Number Contains Incorrect Spelling (Doc ID 2884983.1)

Last updated on JULY 26, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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While registering and verifying customer phone number through OTP (One Time Password), it is observed that the message received on SMS (Short Message Service) has spelling mistake.

EXPECTED BEHAVIOR
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While registering and verifying customer phone number through OTP message, the message received on SMS should not have spelling mistake.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new user by going on the bank website.
2. Enter customer phone number to verify the phone number with OTP message received as SMS on customer phone number.
3. Check the received SMS message. The word Verification is seen with spelling mistake as 'Verrification' in the received SMS for OTP verification.

Cause

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