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Customers are not Getting OTP Via Email or any Email Transactions From FCDB (Doc ID 2885326.1)

Last updated on JULY 25, 2022

Applies to:

Oracle FLEXCUBE Direct Banking - Version DB 12.0.1 and later
Information in this document applies to any platform.

Symptoms

On : DB 12.0.1 version, Implementation Support

ACTUAL BEHAVIOR
-----------------------------
Customers are not getting OTP via Email or any email transactions from FCDB

EXPECTED BEHAVIOUR
------------------------------
Customers should be getting OTP via Email or any email transactions from FCDB

DESCRIPTION
------------------------------
Customer are not getting OTP via Email, only via SMS is working.


BUSINESS IMPACT
-------------------------------
End user is unable to authorized any transaction due to unavailability of the OTP via email channel

Cause

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In this Document
Symptoms
Cause
Solution


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