EMS: User gets Internal Server Error when EMS_OUT job is resume from Job browswer (Doc ID 2885332.1)

Last updated on JULY 29, 2022

Applies to:

Symptoms

On : 14.0 version, Production Support-SET

EMS_JOB failed for "Internal Server Error" cause Outgoing swift cannot be handoff

1). User noticed that yesterday 13 Jun 22 & today morning 14 Jun. 22, their messages has been generated but pending in generated status
2). KBTG app support team instructed user to relaunch EMS_OUT job via SMSJOBBR
3). User has done so but after refresh query from SMSJOBBR to check EMS_OUT job status, the same error appear "Internal Server Error"

ERROR
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"Internal Server Error"


STEPS
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The issue can be reproduced at will with the following steps:
1. Stop EMS_OUT job from SMSJOBBR
2. Restart the job
3. Verify if the job is stared correctly and there are no errors, and the messages are handed off correctly

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot restart EMS_OUT job

Changes

Cause

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