Incorrect Amount Showing for Outstanding Balance And Accrued Interest For Loans (Doc ID 2896617.1)

Last updated on SEPTEMBER 20, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Below issues are observed in regards to outstanding balance and accrued interest for Loans.
1. On Loan account details screen, the amount displayed for 'Outstanding Amount' and 'Net Outstanding Balance' labels are displaying same amount which is Principal outstanding balance in both cases and it does not include the interest to be paid.
2. The amount displayed for Principal Arrear is also observed to have a non zero amount and is almost close to outstanding amount.

EXPECTED BEHAVIOR
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1. For a user when they view Loan Details screen, user would expect to view the total amount to be paid if they want to close the loan. This includes the interest and other charges as well. Either Net Outstanding Balance or Outstanding Amount label (at least one of it) needs to show this total amount to be paid for loan closure.
2. Principal Arrears should only show total principal amount that is due which has not been paid by customer.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as corporate user.
2. Use the toggle menu and navigate to Accounts > Loans and Finances > Loan Details.
3. Verify the amount under Net Outstanding Balance, Outstanding Amount and Principal Arrears.

Cause

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